Thank you for reading our refund and returns policy. You can cancel your order up to 48 hours before the dispatch date. If you’re unhappy with your purchase upon arrival, contact us within 24 hours to arrange a return. We will refund the full value of your order (excluding shipping) once we receive the undamaged goods.
If you return goods through our courier after multiple unsuccessful delivery attempts, and you have followed the delivery instructions, we will not issue a refund. Should you ask our couriers to re-attempt delivery, you will incur an additional shipping charge.
If you have any questions, please contact us.
Complaints Procedure
We strive to provide the highest level of customer care and satisfaction. However, we take all complaints very seriously and have procedures to handle them fairly and effectively. If you have a complaint, please email us at sales@thewinedealer.co.uk or call 03333 444690. Ensure you have the following information ready:
Invoice/Order number
Description of your order
The nature of your complaint
Your contact details (name, phone number, and/or email address)
We will address all complaints within 72 hours, excluding weekends and bank holidays. We will keep you updated through your preferred contact method. Additionally, we handle all complaints with strict confidentiality.
Thank you for reading this section; we hope it provides clarity.
And remember if you have any questions do not hesitate to get in touch by submitting a contact form on the contact us page.
